Highlight 3 areas of Value Creation that the sales promoter offers to the customer.
The photo above shows a salesperson is explaining the features and specifications of SONY PC to her customer during a PC Fair.
- Integrated Marketing Communications
Every company needs to carefully integrate and coordinate the promotional program and communication channels to ensure that it is sending a clear and consistent message. This idea is called “integrated marketing communications.” To deliver the message, the company used a mix of communication tools such as Personal Selling and Sales Promotion. The salesperson interacts with the potential customer for the purpose of making sales by using sales presentation. The salesperson also encourages the customers to purchase the product by offering them short-term incentives such as discount.
Carefully linked messages help buyers by giving timely reminders, updated information and special offers which, when presented in a planned sequence, help them move comfortably through the stages of their buying process. IMC also makes messages more consistent and therefore more credible. This reduces risk in the mind of the buyer which, in turn, shortens the search process and helps to dictate the outcome of brand comparisons. Consistent images and relevant, useful, messages also help nurture long term relationships with customers.
- Execution of Marketing Mix Programs
Product: The Company provides superior value by tailoring its products or services to match the needs of customers. Successful differentiation strategy begins with a deep understanding of what customers need and ends with building organizational capabilities to satisfy these needs better than competitors. The product offering is differentiated from the competition by providing value to the customer by enhancing the performance, quality, features, reliability, or convenience of the product. Differentiation yields a long-lasting and more profitable competitive edge when it is based on new product innovation, technical superiority, product quality and reliability, and comprehensive customer service. Such attributes are widely perceived by buyers as having value.
Price: Through the promotional events, the company provides superior value to their customers by offering them lowest total cost. It works to reduce costs and to create an efficient value-delivery system. It provides customers with reliable and good-quality products or services at lower and affordable pricing.
Promotion: The salesperson communicates the benefits of the product to the customers and persuades them to make a purchase.
Distribution: The Company makes its product widely available to target consumers through organizing such promotional event.
- Quality of the Buyer-Seller Relationship
The company satisfies customers’ needs through an intimate knowledge of the customers. During the PC fair, the salespersons are able to gather information about customers’ preferences, needs and expectation. The company will then analyze the information collected to gain a better understanding of customers and their needs and satisfaction levels and thus provide more valuable products and services to them. At the same time, the salespersons respond quickly to customers’ needs and provide customers with quality information that helps them make informed decisions in a timely manner in order to build up good relationship with customers.